Effective Date: 12/02/2023

Welcome to Spark Miracle! By accessing or using our services, website, or any digital content we provide, you agree to be bound by the following Terms & Conditions. Please read them carefully.

Services

Spark Miracle provides digital marketing, branding & identity, content creation, e-commerce solutions, UX/UI design, and related digital services. All services are subject to availability and a signed agreement or confirmation between Spark Miracle and the client.

Payment & Fees

  • A 50% deposit is required to commence work unless otherwise agreed in writing.
  • The remaining balance is due upon completion, prior to the delivery of final assets.
  • Additional services or revisions outside the original scope may incur extra fees.

    Client Responsibilities

    Clients agree to:

    • Respond promptly to communication to keep the project on track.
    • Provide all necessary content, materials, and approvals in a timely manner.
    • Ensure that any materials supplied (logos, images, copy) do not infringe on third-party rights.

    Revisions & Approvals

    • Spark Miracle typically offers up to 2 rounds of revisions per deliverable.
    • Additional revisions may be subject to additional fees.
    • Final approval must be confirmed in writing before launch or delivery.

    Confidentiality

    Both parties agree to keep any confidential information shared during the course of the project private and not disclose it to any third party without written consent.

    Liability

    • While Spark Miracle makes every effort to deliver error-free work, we do not guarantee specific business results (e.g., sales increases, SEO rankings).
    • We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
    • Clients are responsible for final proofing and legal compliance of all deliverables.

    For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

    What rights you have over your data

    If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    Cancellation & Termination

    • Either party may cancel a project with written notice.
    • In the event of cancellation, the client is responsible for payment of all work completed up to the date of termination.
    • Deposits are non-refundable once work has commenced.

    Governing Law

    These Terms & Conditions are governed by the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.

    By engaging with Spark Miracle, you acknowledge that you have read, understood, and agree to these Terms & Conditions.